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Cancellation Policy - Klomy Design

Right of withdrawal & withdrawal form

right of withdrawal

You can cancel this contract within 14 days without giving reasons.  The cancellation period expires after 14 days from the day on which you or a third party named by you who is not the carrier acquires physical possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter by post, fax or e-mail).

withdrawal form

You can also electronically fill in and submit the withdrawal form or any other unequivocal statement on our website. If you make use of this option, we will – without undue delay – send you an acknowledgment of receipt of this withdrawal via a durable medium (e.g. email). In order to meet the cancellation period, it is sufficient for you to send your communication regarding the exercise of your right of cancellation before the cancellation period has expired.

If you want to revoke the purchase contract, please fill out this form and send it to us:

Cancellation form to fill out!

Your revocation has been sent to Klomy Design!

Consequences of revocation

If you withdraw from this contract, we will reimburse you - without undue delay and in any case no more than 14 days after receipt of the notification of your withdrawal - for all payments already received from you, including delivery costs (excluding the additional costs incurred for one of you desired delivery method that deviates from the cheapest standard delivery offered by us). We will make such a refund using the same form of payment that you used for the original transaction, unless you have expressly authorized otherwise; in any event, you will not incur any fees as a result of such a refund. We may withhold a refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

The goods will be returned or handed over to:

Klomy Design, fashion design
zH Solange Koffi
Am Damsberg 15, left house
55130 Mainz, Germany


  • Without undue delay, but in any case no longer than 14 days after receipt of notification of your withdrawal. The deadline is met if you send off the goods before the 14-day period has expired.

  • You bear the direct costs of returning the goods.

  • You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics and working order of the goods.

As of June 16, 2021

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